• General Manager of Kleptika.com
  • Founder and editor of www.nicudubai.com
  • Member of French Business Council and French Tech Dubai
  • Co-founder of My Small Community, the first free and safe private network between neighbors in Dubai (www.mysmallcommunity.com)
  • 10+ years Marketing experience across Europe and Middle-East

Contact

E-mail

Professional Status

Entrepreneur
Open to opportunities

About Me

I am a proven leader who is hands-on, passionate and a quick learner with the ability to drive strategy in order to deliver results. I have the proven ability to design market position and grow sales potential in new and existing markets. My innovative, self-motivated, energetic and entrepreneurial spirit are core to my professional expertise in building start-ups, driving sales and creating strong brands and products. With professional and personal experiences in Europe and the Middle East, I have a can-do attitude, a strong work ethic to drive business growth and boost market share.

Experience

Founder and General Manager

Kleptika
Since January 2016
Responsibilities completed
  • General Manager
  • Member of French Tech Dubai and FBC Dubai
  • Kleptika focuses on designing and delivering tailored, agile and efficient solutions for companies placing customer service excellence at the heart of their strategy, whether they are in the Outsourcing, Telecoms, Banking, Healthcare, Automotive or Retail industries.
  • The company offers a portfolio of consulting services and tailored tools, including customer experience elevation, operational excellence, brand value optimization, and web and mobile applications.
  • CX consultancy
  • Robotic Desktop Automation (RPA and RDA)
  • Chatbot in arabic - Arabot
  • Behavioral Marketing - Ambiant Intelligence
  • Smart communities
Detailed Description
  • SMART & INNOVATIVE SOLUTIONS for HAPPY CUSTOMERS in the Middle East. Member of French Tech Dubai and FBC Dubai
  • CX consultancy
  • Robotic Desktop Automation (RPA and RDA)
  • Chatbot in arabic - Arabot
  • Behavioral Marketing - Ambiant Intelligence
  • Smart communities
Company Description

Kleptika's vision is to transform talents and organizations into citizens of the first Customer Service nation, by promoting and sharing common values such as respect to everyone, engagement in duties, solidarity between all players, and an attitude of openness towards innovation and differences.

Thierry Petrens, Managing Partner of Kleptika quotes: "The tomorrow Customer Service excellence starts today by designing and implementing business centric ecosystems made of talented people and agile processes, supported by seamless technology. Kleptika aims to build a strong collaboration along the whole journey with its clients, through a dynamic approach - Observe, Plan, Execute & Control. As a community-focused company, Kleptika is guided by its vision of enriching people's lives and its belief that it can stimulate human growth by leveraging communications and elevating customer service to help people achieve their full potential."

Company website

http://www.kleptika.com