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Sandrine Piedras - GM of Kleptika.com

French Business Council & French Tech Dubai member - Founder and GM of www.Kleptika.com / Founder of NicuDubai.com / Co-founder of MySmallCommunity.com

General Manager of Kleptika.com
Founder and editor of www.nicudubai.com
Member of French Business Council and French Tech Dubai
Co-founder of My Small Community, the first free and safe private network between neighbors in Dubai (www.mysmallcommunity.com)
10+ years Marketing experience across Europe and Middle-East
Sandrine Piedras - GM of Kleptika.com
United Arab Emirates
Professional Status
Entrepreneur
Open to opportunities
About Me
I am a proven leader who is hands-on, passionate and a quick learner with the ability to drive strategy in order to deliver results. I have the proven ability to design market position and grow sales potential in new and existing markets. My innovative, self-motivated, energetic and entrepreneurial spirit are core to my professional expertise in building start-ups, driving sales and creating strong brands and products. With professional and personal experiences in Europe and the Middle East, I have a can-do attitude, a strong work ethic to drive business growth and boost market share.
KLEPTIKA www.kleptika.com
Partnership: Moonoia, SquareOne and Kleptika to deliver AI document solutions (including automatic Arabic text extraction)
28 Apr 2019
Visit Kleptika at International Smart City Expo
13 Mar 2019
AI technology rethinks data processing (handwritten arabic included)
04 Mar 2019
Meet Kleptika @GITEX with our Partner InfoFort
11 Oct 2018
RDA – Global Industry Forecast 2018 – 2026 by TMR
27 Aug 2018
AI: the moment of truth – Kleptika featured in Premium Insurance Magazine
24 Jun 2018
Why should you adopt RDA – Robotic Desktop Automation
11 Jun 2018
Kleptika integrates Arabot chatbot and RDA
01 Feb 2018
Kleptika featured on Premium the Definitive Middle East Insurance Magazine
30 Nov 2017
Kleptika speaks about Intelligent Automation
12 Oct 2017
Turning IOT sensor data into Behavioral Insights
24 Sep 2017
RPA and Artificial Intelligence: towards which “Intelligent Automation”?
19 Sep 2017
Join us at Insurance Brokers Forum 2017
17 Sep 2017
Forrester cites Contextor as a “Contender” for Robotic Process Automation
14 Feb 2017
Kleptika is proud to be a member of The French Tech Dubai!
08 Feb 2017

The French Tech hub Dubai UAE was officially launched on October 17th 2016 during the French Tech night, under the patronage of H.E. Mr. Michel Miraillet, Ambassador of France to the UAE. The French Business Council is very proud to be involved in this initiative aiming to accelerate the development of French startups in Dubai […]

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Unlocking Human Potential through Robotic Automation – Thierry Petrens featured in Gulf Business
07 Feb 2017
Everything you wanted to know about RDA (Robotic Desktop Automation) also called Attented RPA
26 Jan 2017
Kleptika live on Business Breakfast – Dubai Eye Radio
04 Jan 2017
We wish you a very Happy Holiday season and a peaceful and prosperous New Year!
21 Dec 2016

We wish you a very Happy Holiday season and a peaceful and prosperous New Year!

The post We wish you a very Happy Holiday season and a peaceful and prosperous New Year! appeared first on KLEPTIKA.

Unlocking the Potential of Robotic Automation
18 Dec 2016

Robotic Automation is a global game changer when it comes to increasing operational and cost efficiency for businesses, but there still isn’t enough awareness about what the technology can do and just how much value it can add. Both Robotic Process Automation (RPA) and Robotic Desktop Automation (RDA) involve the application of software and algorithms […]

The post Unlocking the Potential of Robotic Automation appeared first on KLEPTIKA.

Driving output with robotic automation
12 Dec 2016

AUTOMATION & ROBOTICS Luc Cavelier, executive vice president – business development, Contextor, explains how robotic automation is driving industrial productivity – December 2016. The industrial sector is no stranger to robotic technology, with industrial robots commonly used for material handling in factories and on the production line, but far fewer companies understand what Robotic Automation can […]

The post Driving output with robotic automation appeared first on KLEPTIKA.

Join us at GITEX Technology Week 2016
05 Oct 2016

The post Join us at GITEX Technology Week 2016 appeared first on KLEPTIKA.

Contextor in the TOP250 of Syntec french software editors study
04 Oct 2016
{Guest post} Accelerating performance throughout the Middle East with Contextor
22 Sep 2016
Driving behaviour: using intelligent tracking drivers’ profiling through a mobile app
17 Sep 2016

Engaged drivers on safer roads: using intelligent tracking drivers’ profiling through a mobile app. The future of mobility is evolving and shifts from being car and transport centric to user centric. New modes of transport and new concepts of mobility are emerging to address the growing challenges and impact of traffic congestion. By placing the […]

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Banking and Robotic Automation: generating excellence and profitable CX
14 Sep 2016
How Robotic Automation Can Transform Healthcare Organizations (Arab Health Magazine)
12 Sep 2016
Kleptika at a glance
30 Jul 2016

Improving customer experience ecosystems with 360-degree expertise. Customer experience is top of mind for consumers and businesses alike, yet while everyone agrees on the importance of ‘getting it right,’ the process can prove a minefield for companies to navigate, with a number of internal and external factors at stake. In today’s marketplace, the gap between […]

The post Kleptika at a glance appeared first on KLEPTIKA.

Healthcare and Robotic Automation
21 Jul 2016

The post Healthcare and Robotic Automation appeared first on KLEPTIKA.

Kleptika and Silah Gulf announce Strategic Partnership for next generation Robotics and Process Automation solutions
18 Jul 2016
How critical is RDA (Robotic Desktop Automation) for your processes?
07 Jul 2016
Typical RDA flow – Robotic Desktop Automation
03 Jul 2016
PBRH, expert in designing and implementing 100% operational tailored HR solutions, signs a strategic partnership with Kleptika.
28 Jun 2016

“Considering that the Operational Performance cannot be achieved without the full commitment of teams and individuals, and the collective motivation of employees, this partnership will offer our customers a comprehensive approach which will lead to Excellence.” said PBRH Consulting. «We wished to introduce into our solutions’ portfolio, a strong and agile HR approach of the operational excellence. With this partnership, we are able to provide […]

The post PBRH, expert in designing and implementing 100% operational tailored HR solutions, signs a strategic partnership with Kleptika. appeared first on KLEPTIKA.

The 4th Industrial Revolution
26 Jun 2016

The post The 4th Industrial Revolution appeared first on KLEPTIKA.

Kleptika strikes a partnership with Sentiance
22 Jun 2016
The National UAE features Kleptika – Delivering the unique Robotic Desktop Automation Solution in the UAE
17 Jun 2016
Kleptika and Contextor announce a Strategic Partnership to deliver Next Generation RPA and RDA solutions to Middle-East firms
13 Jun 2016
RPA myths debunked
11 Jun 2016

The post RPA myths debunked appeared first on KLEPTIKA.

Kleptika on display at MECC16 (Middle East Call Center Conference) Dubai
01 Jun 2016

  Kleptika was on display at MECC 16 at DWTC Dubai, the Middle East Call Centre Conference (MECC) – the region’s premier call center and customer management event. Strengthening our partnership with Silah Gulf and demonstrating the benefits of Robotic Process Automation with Kleptika’s founder’s conference: “New Adventures in Robotics”.  

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Contact Center Outsourcing
30 May 2016

Outsourcers must cover every consumer’s preferred interaction channels, learn what they are in this infographic.

The post Contact Center Outsourcing appeared first on KLEPTIKA.

Retail & Customer Experience
30 May 2016

Retailers listen to their customers’ expectations but their strategy is not yet fully customer focused. Metrics show improvements in the CX experience, but consistency and omnichannel engagement still need to be strengthened.

The post Retail & Customer Experience appeared first on KLEPTIKA.

Benefits of Robotic Process Automation
28 May 2016

The post Benefits of Robotic Process Automation appeared first on KLEPTIKA.

Automotive CX
26 May 2016

Car owners want caring dealers. More than receiving lots of advertisements or getting irrelevant promotions, customers expect to get a truly engaging experience.  They will choose the car based on the care they expect to receive.

The post Automotive CX appeared first on KLEPTIKA.

Smart Citizens are the foundations of Smart Cities
17 May 2016

Citizens are the fuel and the foundation of Smart Cities. Beyond technology and infrastructures, human capital is the key to designing, building and making future cities live. Dubai is a key example of such Citizen Centric approach. Moving people to urban centers has many benefits, such as making innovation easier by sharing more ideas, developing […]

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The Patient Journey
15 May 2016

How would you describe the patient journey? Here is how we view it at Kleptika.  

The post The Patient Journey appeared first on KLEPTIKA.

Take the robot out of your agents! (Robotic Process Automation)
11 May 2016
Social Media in the UAE
04 May 2016

Since Jan 2014, UAE has experienced a phenomenal 23% growth in active social media accounts.

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Patient engagement, the Grail to true patient experience
28 Apr 2016

Practitioners realize today that they don’t engage enough with their patients, which turns into a bad perception of the continuum of care, and unnecessary health costs.

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Patient experience, a journey fueled by emotion
21 Apr 2016

Patient experience is certainly the journey that impacts human emotions the most, from the moment medical services are delivered.

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Customer experience can make or break luxury brands
14 Apr 2016

  Khaleej Times article states that the buzzword for anyone in fashion business is «experience». Indeed, Patrick Chalhoub (Chief executive, Chalhoub group) said: «The days of a designer at the helm is over. Designers have an important role, but it is not enough. For the customer, it is not just about a designer anymore.» It is […]

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What is your customer experience formula?
11 Apr 2016
Banking customer self-service will be mobile-first
09 Apr 2016

  Designing new services and products for mobile applications – including web, tablets, ATMs – will also benefit for other channels, and can be combined with emerging opportunity such as m-wallets. This move to new portals can generate significant new revenue streams. Mobile-first strategy will also allow to meet the second big challenge that is […]

The post Banking customer self-service will be mobile-first appeared first on KLEPTIKA.

Self-service – 2016 Customer Experience trends
30 Mar 2016

More than 2 out of 3 customers are used to shop, get info, or solve issues by themselves, and the explosion of new technology and channels of interactions is placing self-service as one of the leading enabler of great experience for customers and customer service representatives.

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Omni-channel – 2016 Customer Experience trends
12 Mar 2016

More than a trend the omni-channel customer service is a necessity required by every client; organizations have to offer performing and agile interactions across all media, in a reliable, simple, secure and seamless manner.

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Mobile is first – 2016 Customer Experience trends
29 Feb 2016

Mobile devices are dominating the other communication channels, whether it is for shopping, socializing, getting support or accessing education. Companies need to integrate mobile portals in their customer service strategy, that are not only “shrunk websites”, but true channels offering a seamless and practical experience.

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e-Health top trends – 2016 Customer Experience trends
20 Feb 2016
Social media & Customer Service
15 Feb 2016

You need to build a dedicated social media team to track and monitor the response times and messages your customers send you. Keep on track with your customers.

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Call back- 2016 Customer Experience trends
24 Jan 2016