• General Manager of Kleptika.com
  • Founder and editor of www.nicudubai.com
  • Member of French Business Council and French Tech Dubai
  • Co-founder of My Small Community, the first free and safe private network between neighbors in Dubai (www.mysmallcommunity.com)
  • 10+ years Marketing experience across Europe and Middle-East

Contact

E-mail

Professional Status

Entrepreneur
Open to opportunities

About Me

I am a proven leader who is hands-on, passionate and a quick learner with the ability to drive strategy in order to deliver results. I have the proven ability to design market position and grow sales potential in new and existing markets. My innovative, self-motivated, energetic and entrepreneurial spirit are core to my professional expertise in building start-ups, driving sales and creating strong brands and products. With professional and personal experiences in Europe and the Middle East, I have a can-do attitude, a strong work ethic to drive business growth and boost market share.

KLEPTIKA

SMART SOLUTIONS for HAPPY CUSTOMERS

https://www.kleptika.com/
Kleptika is proud to be a member of The French Tech Dubai!
08 Feb 2017

The French Tech hub Dubai UAE was officially launched on October 17th 2016 during the French Tech night, under the patronage of H.E. Mr. Michel Miraillet, Ambassador of France to the UAE. The French Business Council is very proud to be involved in this initiative aiming to accelerate the development of French startups in Dubai […]

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We wish you a very Happy Holiday season and a peaceful and prosperous New Year!
21 Dec 2016

We wish you a very Happy Holiday season and a peaceful and prosperous New Year!

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Unlocking the Potential of Robotic Automation
18 Dec 2016

Robotic Automation is a global game changer when it comes to increasing operational and cost efficiency for businesses, but there still isn’t enough awareness about what the technology can do and just how much value it can add. Both Robotic Process Automation (RPA) and Robotic Desktop Automation (RDA) involve the application of software and algorithms […]

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Driving output with robotic automation
12 Dec 2016

AUTOMATION & ROBOTICS Luc Cavelier, executive vice president – business development, Contextor, explains how robotic automation is driving industrial productivity – December 2016. The industrial sector is no stranger to robotic technology, with industrial robots commonly used for material handling in factories and on the production line, but far fewer companies understand what Robotic Automation can […]

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Driving behaviour: using intelligent tracking drivers’ profiling through a mobile app
17 Sep 2016

Engaged drivers on safer roads: using intelligent tracking drivers’ profiling through a mobile app. The future of mobility is evolving and shifts from being car and transport centric to user centric. New modes of transport and new concepts of mobility are emerging to address the growing challenges and impact of traffic congestion. By placing the […]

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How Robotic Automation Can Transform Healthcare Organizations (Arab Health Magazine)
12 Sep 2016

Article written by Thierry Petrens, Managing partner, Kleptika for Arab Health magazine – September 2016. Full article: How Robotic Automation Can Transform Healthcare Organizations Robotic Automation is a key enabler to increase efficiency (in terms of both operations and costs) and in the healthcare sphere that means allowing staff more time to focus on caring for patients […]

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Kleptika at a glance
30 Jul 2016

Improving customer experience ecosystems with 360-degree expertise. Customer experience is top of mind for consumers and businesses alike, yet while everyone agrees on the importance of ‘getting it right,’ the process can prove a minefield for companies to navigate, with a number of internal and external factors at stake. In today’s marketplace, the gap between […]

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PBRH, expert in designing and implementing 100% operational tailored HR solutions, signs a strategic partnership with Kleptika.
28 Jun 2016

“Considering that the Operational Performance cannot be achieved without the full commitment of teams and individuals, and the collective motivation of employees, this partnership will offer our customers a comprehensive approach which will lead to Excellence.” said PBRH Consulting. «We wished to introduce into our solutions’ portfolio, a strong and agile HR approach of the operational excellence. With this partnership, we are able to provide […]

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RPA myths debunked
11 Jun 2016

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Kleptika on display at MECC16 (Middle East Call Center Conference) Dubai
01 Jun 2016

  Kleptika was on display at MECC 16 at DWTC Dubai, the Middle East Call Centre Conference (MECC) – the region’s premier call center and customer management event. Strengthening our partnership with Silah Gulf and demonstrating the benefits of Robotic Process Automation with Kleptika’s founder’s conference: “New Adventures in Robotics”.  

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Contact Center Outsourcing
30 May 2016

Outsourcers must cover every consumer’s preferred interaction channels, learn what they are in this infographic.

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Retail & Customer Experience
30 May 2016

Retailers listen to their customers’ expectations but their strategy is not yet fully customer focused. Metrics show improvements in the CX experience, but consistency and omnichannel engagement still need to be strengthened.

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Automotive CX
26 May 2016

Car owners want caring dealers. More than receiving lots of advertisements or getting irrelevant promotions, customers expect to get a truly engaging experience.  They will choose the car based on the care they expect to receive.

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Smart Citizens are the foundations of Smart Cities
17 May 2016

Citizens are the fuel and the foundation of Smart Cities. Beyond technology and infrastructures, human capital is the key to designing, building and making future cities live. Dubai is a key example of such Citizen Centric approach. Moving people to urban centers has many benefits, such as making innovation easier by sharing more ideas, developing […]

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The Patient Journey
15 May 2016

How would you describe the patient journey? Here is how we view it at Kleptika.  

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Social Media in the UAE
04 May 2016

Since Jan 2014, UAE has experienced a phenomenal 23% growth in active social media accounts.

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Patient engagement, the Grail to true patient experience
28 Apr 2016

Practitioners realize today that they don’t engage enough with their patients, which turns into a bad perception of the continuum of care, and unnecessary health costs.

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Patient experience, a journey fueled by emotion
21 Apr 2016

Patient experience is certainly the journey that impacts human emotions the most, from the moment medical services are delivered.

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Customer experience can make or break luxury brands
14 Apr 2016

  Khaleej Times article states that the buzzword for anyone in fashion business is «experience». Indeed, Patrick Chalhoub (Chief executive, Chalhoub group) said: «The days of a designer at the helm is over. Designers have an important role, but it is not enough. For the customer, it is not just about a designer anymore.» It is […]

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Banking customer self-service will be mobile-first
09 Apr 2016

  Designing new services and products for mobile applications – including web, tablets, ATMs – will also benefit for other channels, and can be combined with emerging opportunity such as m-wallets. This move to new portals can generate significant new revenue streams. Mobile-first strategy will also allow to meet the second big challenge that is […]

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Self-service – 2016 Customer Experience trends
30 Mar 2016

More than 2 out of 3 customers are used to shop, get info, or solve issues by themselves, and the explosion of new technology and channels of interactions is placing self-service as one of the leading enabler of great experience for customers and customer service representatives.

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Omni-channel – 2016 Customer Experience trends
12 Mar 2016

More than a trend the omni-channel customer service is a necessity required by every client; organizations have to offer performing and agile interactions across all media, in a reliable, simple, secure and seamless manner.

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Mobile is first – 2016 Customer Experience trends
29 Feb 2016

Mobile devices are dominating the other communication channels, whether it is for shopping, socializing, getting support or accessing education. Companies need to integrate mobile portals in their customer service strategy, that are not only “shrunk websites”, but true channels offering a seamless and practical experience.

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Social media & Customer Service
15 Feb 2016

You need to build a dedicated social media team to track and monitor the response times and messages your customers send you. Keep on track with your customers.

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